Operational Support Officer

Operational Support Officer Location: Fareham, PO15 5RR 37 hours per week; hybrid working (2 days in the office) Pay rate: £17.98 per hour Our Client is hiring for a reputed client in the Government, offering a friendly, structured environment where your organisation and communication skills make a real difference. This is a hybrid role with clear deliverables, regular reporting, and the chance to support operational continuity and performance. What you''ll be doing: Collate and produce management information, reviewing and monitoring value Support the creation and ongoing upkeep of Operational Continuity plans and business rhythm documentation Coordinate agendas, meeting schedules, and ensure notes and actions are completed and tracked through agreed systems Identify and record operational delivery risks, ensuring appropriate management and follow-through Manage the inbox and maintain housekeeping for associated SharePoint sites Produce monthly MI and share metrics to help address performance issues Support issue escalation processes-tracking issues through to resolution with operational teams Work collaboratively to enable system and data changes, and seek continuous improvement in processes and systems What you''ll bring: Strong coordination skills, with the ability to keep actions moving and monitored Confidence producing clear management information and monthly reporting metrics A proactive approach to risk awareness and escalation, with a focus on resolution Strong ..... full job details .....