Operational Support Manager

Are you organised, great at multi-tasking, and a people person? Then join our Operational Support Team!

Operational Support Manager
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £46,804 per annum
Contract: Permanent
Hours: Full-Time, 37 hours per week
Package: Local Government Pension Scheme | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities 

About Us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist Support Staff, from ICT to Fire Prevention. We are a diverse, welcoming community – will you join us?

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

About the Role

An exciting opportunity has arisen for an Operational Support Manager. You will be responsible for:

• Managing the performance of the Service's Operational Support Administration team, which offers administrative support to our Prevention, Response & Resilience and Protection teams.
• Working with the Heads of Service for Prevention, Response and Resilience, Service Improvement and Protection to assist in the effective running of the Service.
• Acting as the system owner for the Service’s Premises Risk Management System (PRMS).
• Making day-to-day decisions on Operational Support issues and prioritising according to Service aims.

About You:

We are looking for someone who:

• Is motivated and highly focused
• Can lead and manage a high performing team
• Has great communication and people skills
• Is a problem solver, actively looking for ways to improve the service we provide
• Is committed to development of others and themselves
• Treats people fairly, with dignity and respect
• Understands, as public servants, we must act professionally and responsibly with authority assets, property and funds.

Experience and Qualifications Required:

Qualifications:

• A full driving license
• Business Management Degree level qualification, or equivalent
• IOSH or willingness to work towards
• Level 3 Safeguarding or willingness to work towards

Experience:

• Proven office/administration experience including multiple workstreams
• Experience of managing individuals, including performance monitoring
• Experience of budget management and administration
• Highly skilled in the use of Microsoft Office systems and the ability to utilise tools to improve workflow efficiency.

Application Closing Date: Thursday 30th July 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome.

If there are any adaptions or adjustments we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Everyone who works with us is required to have a DBS check.

Abatement and Protected Pension

If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as Abatement Rules may apply.

No agencies please.