Operational Support Manager

Role Purpose:Primary lead in all areas of operational day to day management, providing strong leadership to enforcement teams; and line management of operational management team and ANPR review team. Accountable for the service delivery and proactive risk mitigation to ensure compliance with performance standards, SLAs, and KPIs. Management of the infrastructure and resources necessary for contract operations, including IT equipment, vehicle fleet, office supplies, and uniforms.Lead in effective cost controls for consumables, payroll, and fleet management, and oversee Health and Safety protocols within the office and for the deployed workforce on patrol. Key Responsibilities and AccountabilitiesAccountable for the operational service delivery of the enforcement contract, ensuring compliance with required performance standards, SLAs, and KPIs; including regular reporting on key performance indicators, taking corrective actions where necessary to meet or exceed targets.Primary lead in management of day-today operational areas, including overseeing enforcement teams'' performance and our contractual obligations in line with our agreed terms and goals. Working closely with Customer Success Director to proactively identify opportunities to improve our operational delivery, making suggestions for process change, as appropriate. Responsible for identifying potential risks to our delivery or standards of operation, creating appropriate processes to mitigate this and implementing ..... full job details .....