Operational Support Executive

Location: Worcester (Hybrid - 2 days office-based, 3 days remote)Salary: Competitive, dependent on experienceJob Type: Full-time, Permanent (37.5 hours per week, Monday - Friday)Reporting to: Head of OperationsAbout UsEstablished in 1996, Symbiotics Ltd is a market-leading, global provider of niche pre-screening and assessment services for pilots, cabin crew, maintenance engineers, and airline management. Operating in over 80 countries across five continents, we support airlines, flight schools, and aviation businesses by delivering over 5,500 tests monthly via our bespoke ADAPT assessment programmes.We are a close-knit, team-oriented business that genuinely believes accurate assessment is the cornerstone of people success.The RoleAs our Operational Support Executive, you will play a vital role in ensuring our B2B and B2C clients and candidates enjoy a seamless onboarding and user experience.This is a varied, fast-paced position where you will support the Key Account Manager (KAM), manage client accounts, coordinate administrative processes for our Psychological Services, and assist with key operational systems projects. Because we support a global market, you will enjoy flexible working hours to accommodate early starts or later finishes when required.Key ResponsibilitiesClient and Candidate Onboarding: Assist the KAM by guiding new clients through the onboarding journey, creating ADAPT user accounts, and providing "getting started" resources.Responsive Support: Provide ..... full job details .....