Operational Support Coordinator

Company description:B. Braun Melsungen AGJob description:Your Role:We have an exciting opportunity for an organised, customer-focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across B. Braun''s product range.Working closely with Field Service Engineers, Workshop teams, and wider internal stakeholders, you will help plan, schedule, and coordinate activity across multiple IT systems, ensuring an exceptional customer experience while supporting compliance with KPIs, SLAs, and regulatory standards.Working hours: 37.5 hours per week, on-site, Monday - Friday, 8:30pm-4:30pmLocation: Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PHYour main responsibilities:Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.Record and escalate customer feedback and complaints, ensuring quality issues are managed promptly.Support route planning and capacity management to maximise engineer efficiency.Collaborate with technical and engineering teams to build product knowledge and support operations.Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.Liaise with third-party repairers and engineers to ensure turnaround targets are met.What you need to ..... full job details .....