Operational Resource Planner

Operational Resource Planner (12-Month FTC)
Up to -50,000 + Benefits
Hybrid working - Cardiff based

My client is looking for an experienced Operational Resource Planner to join their team on a fixed-term contract. This role will play a key part in ensuring that operational demand is understood, resourced effectively, and planned with accuracy to support the delivery of excellent customer outcomes.

What you''ll do

Develop a clear understanding of demand and resource requirements across key operational areas.
Proactively monitor current and future business demand, producing reporting and insight for a range of stakeholders, committees, and leadership forums.
Contribute to the forecasting process across all operational demand types, ensuring accurate and timely resource planning.
Identify opportunities to improve resource optimisation, ensuring people resources are managed more efficiently and effectively.
Support the development of reporting and workforce planning capability to enable better decision making.
Partner with operational leaders to support change and continuous improvement initiatives.

What we''re looking for

Demonstrable experience in workforce planning and resource management.
Hands-on experience of using workforce management software and tools to forecast call volumes, build schedules, and manage capacity.
Strong analytical and problem-solving skills, with the ability to interpret data and present insights clearly.
Advanced Excel skills, including pivot tables and complex formulas.
Strong communication and influencing skills, with the ability to build relationships across all levels of the organisation.
Accuracy, diligence, and the ability to spot patterns and trends in complex data sets.

Contact: Zach Bennett - CPS Group

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