Operational resilience

Job Title: Operational Resilience & Crisis Management Associate

Role Overview

The Operational Resilience & Crises Management function ensures the Bank has the ability to prevent disruptions to its critical services from occurring. This role is suited to a multifaceted risk management associate who can perform the fundamental responsibilities of an Operational Resilience & Crises Management Associate.

The successful candidate will support the Head of Operations in developing the Operational Resilience Framework, assist in implementing the Bank''s Operational Resilience Management Program, and proactively identify gaps in processes and controls.

Key Responsibilities

Operational Resilience

Develop, review, and coordinate implementation of the Operational Resilience Policy.

Coordinate and monitor action plans supporting Operational Resilience initiatives.

Design and deliver controls and procedures in response to regulatory, operational risk, and technology changes.

Support Business Impact Analysis (BIA) processes, including development, review, and execution.

Identify critical assets based on BIA outcomes and ensure accurate data collection from relevant departments.

Provide training on completion of BIA questionnaires and ensure quality assurance of submissions.

Produce consolidated BIA reports, including validation and sign-off processes.

Coordinate and support third-party risk and resilience assessments.

Act as the first point of contact for Operational Resilience-related matters.

Represent the Bank in group-level resilience programmes under guidance of the Head of Operations.

Contribute to Operational Resilience Working Groups and governance reporting.

Review and enhance policies, procedures, and controls to ensure scalability and effectiveness.

Person Specification

Minimum 3+ years'' experience in operational risk within a banking environment.

Strong team collaboration skills.

Good understanding of regulatory requirements.

Knowledge of operational risk frameworks and controls.

Ability to work under pressure and meet tight deadlines.

Strong written and verbal communication skills.

Commitment to the Bank''s objectives and values.