Operational Readiness Manager

Operational Readiness Manager

12 month contract

-600 per day (outside iR35)

Start ASAP

London / Hybrid (1-2 days per week on-site)

We are seeking an experienced Operational Readiness Manager to oversee the preparation, transition, and stabilisation of operational teams during a large-scale transformation and data migration programme. The role is critical in ensuring operational continuity, managing the impacts of change on business functions, and driving readiness activities to support a seamless go-live.

You will work closely with business units, operational teams, and technology leads to define readiness criteria, implement interim processes, and coordinate BAU start/stop planning. Additionally, you will provide leadership for incident management during and after the transition period.

Operational Transformation Leadership:

Lead the planning and execution of operational readiness activities for transformation and migration programmes in the financial services sector.

Process Definition & Interim Operations:

Design, document, and implement interim processes to maintain service delivery during transition periods.

Oversee start/stop planning for BAU activities to ensure minimal disruption.

Incident Management Leadership:

Establish, lead, and coordinate incident management teams to address operational issues during migration and go-live phases.

Drive swift resolution and escalation of critical issues.

Stakeholder Management:

Work with operational leads, technology teams, and senior executives to align readiness plans with programme timelines.

Provide regular progress and risk updates to stakeholders, including executive leadership.

Readiness Criteria & Testing:

Define operational readiness criteria and ensure these are met ahead of go-live.

Participate in cutover planning, business verification, and operational acceptance testing.

If this role is of interest to you then please contact David Eales with an up to date CV.