Operational Lead

Job Title: Operational Lead Contract Type: Permanent Salary: £69272.98 (£76564.93 is achieved after 12 successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Carlisle, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don''t meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Operational Lead As Operational Lead for our Multi-Site Customer Service Centre, you will lead the operational delivery of our contact centres in Liverpool and Carlisle (circa 125 FTE) ensuring exceptional customer experiences across all channels. You will be accountable for performance, transformation, continuous improvement, cost control and budget whilst shaping a culture of excellence, innovation, and customer centricity. About you We are looking for someone with • A visionary outlook capable of driving our strategy forward • A leader who has high energy, ..... full job details .....