Operational Excellence Manager

Operational Excellence Manager Location: London HQ (hybrid, with travel to UK sites) Salary: -50,000 - -55,000 + discretionary bonus + LTIP eligibility Reports to: Senior Operations Manager

About the Business

A fully integrated, award-winning Build-to-Rent operator with a growing portfolio of stabilised and pipeline schemes across the UK. The business invests, designs, builds, and manages in-house, and is expanding through both new development and third-party management mandates.

The Role

We are looking for an Operational Excellence Manager to drive performance, lead change projects, and ensure consistently high standards across our operational BTR portfolio. You will also play a central role in mobilising and onboarding new BTR and co-living schemes.

This is a high-visibility position with exposure to senior leadership, investors, and external stakeholders. The ideal candidate is highly structured, detail-oriented, and energised by building and embedding better processes.

Key Responsibilities

Project Delivery

• Scope, manage, and deliver operational projects end-to-end, setting clear objectives, governance structures, and stakeholder engagement plans
• Examples include: adapting operating models in line with new legislation (e.g. Renters'' Rights Act), launching ancillary revenue services, and implementing new technology solutions

Onboarding & Mobilisation

• Lead the onboarding of new operational BTR and co-living schemes, ensuring continuity for residents and no disruption to occupancy or rent collection
• Support the mobilisation of new developments from pre-opening through to stabilisation, covering operational setup, team onboarding, systems implementation, and compliance readiness

Operational Standards

• Conduct site visits, audits, mystery shops, and inspections to objectively assess delivery against SOPs
• Work with on-site and support teams to identify improvement opportunities and demonstrate measurable NOI impact
• Review sector best practice to continually raise the bar on resident experience and operational efficiency

Supporting Senior Operations Manager

• Act as deputy, contributing to strategy, business planning, and team objective-setting
• Lead the operational business in their absence, including investor meetings and on-site staff management

KPIs: Occupancy, void days, rental growth, gross-to-net, NOI, resident reviews, NPS, compliance

Skills & Experience

• Highly organised and process-driven with a strong eye for detail
• Proven experience in project management, compliance, auditing, or operational improvement - ideally within BTR, PBSA, or residential property
• Comfortable interpreting and acting on detailed operational data
• Technologically confident, with experience of platforms such as Yardi (or similar)
• Adaptable and resilient in a fast-paced, 24/7 operational environment