Operating System Lead

Operating Systems Lead Remote with some office work (Norwich) £70,000-80,000This is a senior role for someone who cares deeply about how a business actually works.The Operating Systems Lead owns the internal operating system: the workflows, systems, controls, information flows and ways of working that enable a fast-growing organisation to run clearly, safely and reliably.You''re not here to write strategy decks or refresh tools for the sake of it. You''re here to observe how work really happens, find where things break under pressure, and redesign the system so it holds as the business scales.ResponsibilitiesOwning and improving the organisation''s internal operating system - across workflows, systems, data, governance and behavioursLeading a business-wide systems review and improvement programme, starting with listening, understanding risks and friction, then making practical improvements realIdentifying the highest-friction workflows and redesigning them end-to-end so they are clearer, simpler and more reliableMaking sure changes stick in practice - not just launched, but used and trustedImproving how information flows and creating clearer sources of truth, reducing duplication and reliance on memory or heroicsEmbedding controls, governance and risk management into normal work, without slowing people downIntroducing automation or AI where it genuinely helps, and redesigning workflows so human judgement and accountability remain clearWorking closely with enablement and ..... full job details .....