Onsite Support

Job Type: Permanent Location: Burton and Lichfield Hours: 40 hours per week Competitive Salary and Benefits At Hayley Dexis we ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the Hayley Way along with industry leading customer service are central to our success. We re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield. About the Onsite Support role: A new role to the team, as our Onsite Support person, you ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team. You ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley s category experts to help drive value and opportunities to tender in new category areas. You ll be hot on your KPI s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential. We are a small team with a desire to drive customer service excellence for our ..... full job details .....