Onsite Support Engineer

A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.Experience Level:Entry-Level : Generally, 1-2 years of experience in IT support or a related field.Internship or Prior Experience : Some positions may require prior experience through internships, part-time jobs, or relevant coursework.Required Skills and Certifications:Technical Skills :

Basic understanding of computer hardware, software, and networking concepts.Familiarity with operating systems (Windows, macOS, Linux).Knowledge of common software applications (Microsoft Office, email clients, etc.).Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems).

Preferred Certifications :

CompTIA A+ : A foundational certification that covers essential IT skills, including troubleshooting, networking, and security.ITIL Foundation : An understanding of IT service management best practices, focusing on delivering quality IT services.Microsoft Certified: Fundamentals : Certifications like

Microsoft 365 Fundamentals

or

Azure Fundamentals

can be beneficial.

Soft Skills :

Strong communication skills for effectively interacting with end-users.Problem-solving abilities and a customer-focused approach.Ability to work under pressure and manage multiple tasks simultaneously.

Typical Responsibilities:Providing first-level support to users via phone, email, or chat.Logging and categorizing support requests in a ticketing system.Resolving or escalating issues according to defined procedures.Assisting with user account management (password resets, access requests).Documenting solutions and maintaining knowledge ..... full job details .....