Negotiable
Overview
Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance)ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed.The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer’s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times.Responsibilities
Cover early shift routines, including on-site checks and monitoring activities.Use network monitoring tools to detect and flag potential incidents.Maintain ITSM systems with accurate work notes detailing progress and actions.Provide 1st and 2nd line troubleshooting support, escalating when necessary.Perform basic configuration and installation of network devices.Act as remote hands for senior engineers during onsite interventions.Investigate and escalate suspected physical faults with network equipment.Manage the inventory of in-scope managed devices.Coordinate hardware repairs through approved partners when applicable.Offer guidance to users seeking wireless access support.Create and maintain internal knowledge base articles.Conduct floor-walking support and user assistance post-project delivery.Ensure network uptime via routine maintenance, failover testing, and best practice implementation.Provide clear and professional communication to users regarding incidents, progress updates, and changes.Handle incoming calls and ensure customers are informed of actions taken.Essential Knowledge, Skills, Attributes and Experience
Keen interest in networking and developing technical skills.Strong interpersonal and customer service skills.Previous experience in a customer-facing IT support role.At least 2 years'' experience supporting and managing network infrastructure.Experience within enterprise or managed service environments (e.g., NOC or service desk).Proven ability to handle high-impact incidents and interface with senior engineers.Familiarity with monitoring and event management tools.Solid troubleshooting experience (network and/or server).Ability to assess outages and identify likely root causes.Competent PC and technical documentation skills.Experience working within secure or regulated environments.Desirable
Aruba: ASCA certification or experience.Cisco: CCNA certification.Currently studying toward CCNP (Cisco) or ACSP (Aruba).Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPassSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Technology, Information and ..... full job details .....
Negotiable