Onsite IT Support Engineer

We''re hiring a Onsite IT Support Engineer( IT Support Center Analyst II) who thrives on solving technical challenges and creating seamless customer experiences. If you''re passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact. As the Onsite IT Support Engineer , you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to. What will you do? Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk Provide HW Break and Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one Provide Hand and Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team Ownership of Local equipment and data Support of BU specifics such as RandD, GSC, FSE, CCC, Treasury with high level of services Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals Provide IT support based on TechStop model Provide physical on-site and/or remote support services for end users in remote locations Provide on-site support for any activities for server maintenance upgrades Provide L1 support for audio/ visual equipment Provide VIP support with high ..... full job details .....