Onsite Engineer

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.Position Title

Onsite Engineer L2Location

London (Onsite Monday to Friday)Job Summary

The role of OnSite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.The OnSite Engineer will provisioning on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, moves and changes, and 1st / 2nd line support.Key Responsibilities

Deliver On-Site services for a CDW client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.Ability to follow documented procedures provided by either CDW or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need.Good all-round understanding of hardware maintenance/break-fixA good theoretical and practical approach to diagnosing problemsAbility to work independently on a wide range of productsThe above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.Qualifications, Skills and Experience

Demonstrable skills and knowledge in relevant technology areaCollege, University or Professional certificationsLikely already holds one or more of: CompTIA A+/N+; MCDST; ITIL Foundation v4May have, or be studying towards, one or more of: ACA; MCSA; CCNA; VTSPEssential Attributes

Positive attitude and influence to others, a real ‘Team Player’Methodical and quality-minded with a right-first time approach to all work.Passionate, professional, with a ‘can-do’ attitude at all timesCommunicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.Ability to recognise when to request supportWorks on own initiative, or as a team, towards agreed common goals.Open, honest, and approachable at all times.Flexible about working hours and work locations; prepared to travel.Punctual, reliable, and well presentedWe make technology work so people can do great things.CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the SandP 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local ..... full job details .....