Onsite 2nd Line Helpdesk Engineer

EAC are currently recruiting for an experienced 1st / 2nd Line IT Support Engineer to join a busy operational environment in Great Barford. This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management. The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish. Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm. Salary £32,000 - £35,000 Key Responsibilities Provide 1st and 2nd line IT support to office, workshop and warehouse users Diagnose and resolve hardware, software and connectivity issues Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals Configure and deploy new hardware and user devices Manage user accounts, permissions and access Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint Support Windows 10/11 and on-premises Windows Server environments Provide support for Terminal Server / RDS, including systems used for Sage Support business applications including Syrinx and Sage Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues Liaise with third-party providers and escalate more complex issues where ..... full job details .....