Online Support Coordinator

Online Support Coordinator Hybrid working An exciting opportunity has arisen to join one of the world s leading travel management companies operating from a central London location. You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality. This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role. The company My client operates across 4 continents and a global player in travel management software with over 30 years industry experience. The company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development. A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally. Key requirements of the role include: At least 12 months experience working in a similar technical support role, including the delivery of exceptional customer service for online systems and booking tools Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures You will be responsible for client queries such as technical ..... full job details .....