Online Support Adviser (Client Support)

£26,450 basic + 8% bonus + genuine career progression + great perks! Looking for a role where you can combine admin skills with real customer interaction? We re expanding our Online Support Team and looking for someone who thrives on helping people and keeping things running smoothly. You ll be the link between clients and advisers. Managing enquiries, supporting applications, and making sure every customer gets a great experience from start to finish. We ve featured in the Sunday Times Best Companies to Work For list and built an excellent reputation on Trustpilot! Don''t just take our word for it, go ahead, check us out! What you ll be doing: Managing inbound enquiries and supporting client journeys Speaking with clients and advisers, providing clear and friendly communication Keeping systems updated and cases progressing Identifying opportunities to move applications forward Using problem-solving and relationship-building skills to deliver great outcomes We re looking for: A friendly, confident phone manner and strong listening skills Someone comfortable with IT systems and quick to learn A positive attitude and strong communication skills A balance of personal drive and team collaboration Someone who enjoys helping people and solving problems What s in it for you? £26,450 basic salary 8% bonus based on personal and company performance Full training and ongoing development Clear career progression opportunities A supportive, collaborative team environment A role ..... full job details .....