Online Sales Operations Manager

Join a growing e-commerce retailerOur client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast-paced, customer-focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.Key ResponsibilitiesProcessing and managing customer ordersResponding to customer enquiries by phone and emailProviding order and delivery updatesLiaising with suppliers and logistics partnersResolving customer issues quickly and professionallyMaintaining accurate customer and order recordsSupporting the smooth day-to-day running of the e-commerce operationDelivering exceptional customer service at every stage of the customer journeyAbout YouPrevious experience within customer service, sales support, administration or operationsExcellent communication skillsStrong organisation and attention to detailComfortable using business systems and Microsoft OfficePositive, proactive and customer-focusedAble to prioritise workload in a busy environmentWhat''s On Offer?Competitive salary plus bonusGrowing e-commerce businessFriendly and supportive teamVaried and rewarding ..... full job details .....