Online Reputation Coordinator

Make your mark on how a major UK business is seen by its customers, colleagues and future talent.I''m currently working with a high-profile, rapidly growing UK business services organisation that has built a strong reputation within its sector and is continuing to expand.As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels.This is far more than a social media or review management role.You''ll be the person who can step into a difficult conversation, understand what has really gone wrong, find the root cause and work with the right people to put it right.You''ll need to be personable but confident, empathetic but firm, and comfortable dealing with challenging customers and sensitive situations. Day to DayYou''ll become the central point of contact for the organisation''s online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement.Your responsibilities will include:Monitoring online review platforms and social media channels daily, ensuring feedback receives a professional response within agreed timescales.Taking ownership of the organisation''s online reputation and developing strategies to maintain and improve review scores.Managing employee review platforms such as Glassdoor and Indeed, responding constructively to ..... full job details .....