Online Live Chat Agent-Glassgow

Fed up with call centre roles where you''re stuck on the phone all day? This one''s different - you''ll be handling customer queries entirely through live chat and email, no cold calls, no inbound phone queues.You''ll be the first point of contact for a growing customer support team, solving problems in real time and making sure every customer walks away with their issue actually resolved - not just logged and passed on.What you''ll be doing:Managing multiple live chat and email conversations at once - juggling, not just respondingDigging into customer issues and resolving them yourself where you can, escalating the genuinely complex onesKeeping accurate records so nothing falls through the cracksWorking alongside internal teams to close out queries properly, not just quicklyWhat you''ll need:Solid written communicationBackground in customer service, contact centre, retail, or hospitality (chat/email experience is a bonus, not a requirement)Comfortable running several conversations simultaneously without losing accuracyConfident picking up new systems quicklyWhat you get:Full training from day one - no live chat experience needed if you''ve got the customer service backgroundA genuine route to grow within a team that''s expanding, not standing stillHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal ..... full job details .....