Online Customer Service Advisor- Luxury Fashion

Luxury Online Customer Service Advisor Hourly Rate: £15ph Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH)We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand''s refined aesthetic and commitment to excellence.Key ResponsibilitiesDeliver personalised customer experience via email phone and live chatManage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responsesAct as a brand ambassador with a deep understanding of luxury service standardsHandle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detailProcess refunds across Shopify and other relevant platforms, ensuring all transactions are handled correctlyUpdate and maintain customer profiles in ShopifySupport VIP clients with discretion, professionalism and a high level of careWork collaboratively with internal teams to ensure a seamless customer journeyExperienceExperience in online luxury customer service or client services within fashion or retailStrong experience managing multiple inboxes, particularly using Outlook and GorgiasExperience using ShopifyExcellent written and verbal communication skillsStrong organisational skills and the ..... full job details .....