Online and Operations Executive

Online and Operations ExecutiveStamford Permanent £30,000Industry: Digital and EcommerceLocation: StamfordType: PermanentSalary: £30,000Proximity Recruitment are delighted to be working with a fast-growing ecommerce brand who are looking for a highly organised, commercially minded Online and Operations Executive to join their close-knit team and play a key role across eCommerce, customer experience and day-to-day business operations.This is a fantastic opportunity for someone who enjoys variety, takes ownership and wants to make a genuine impact within a growing, entrepreneurial business.The OpportunityReporting into the wider team, you''ll become a key operational link across the business, ensuring that the online customer journey, orders, fulfilment, returns, repairs and customer experience all run smoothly.You''ll work closely with the workshop, fulfilment and logistics teams, whilst also managing elements of the Shopify store and helping identify opportunities to improve processes and operational efficiency.This is a hands-on, varied role where no two days are likely to be the same.Key ResponsibilitiesSupport day-to-day eCommerce activity across Shopify.Maintain accurate product information, pricing, stock availability and website content.Monitor online orders and ensure smooth progression through fulfilment.Respond to customer enquiries across email and live chat.Provide product advice and after-sales support.Coordinate repairs, servicing and warranty claims with the ..... full job details .....