One Stop Shop Customer Care Officer

Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer!Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84.About the Role:As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable.Your responsibilities will include:Resolving customer inquiries at the first point of contact.Gathering information and verifying supporting evidence.Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits.Promoting digital inclusion by helping customers navigate self-service options.What We Are Looking For:To thrive in this role, you should meet the following essential criteria:A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.Experience in a challenging front-line service delivery environment.Strong understanding of legislation, regulations, and codes of practice.Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other ..... full job details .....