Onboarding Manager

Join to apply for the

Onboarding Manager

role at

SevenRoomsContinue with Google Continue with GoogleJoin to apply for the

Onboarding Manager

role at

SevenRoomsThe Team and Role

We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers'' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.The Team and Role

We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers'' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.

Following the recent acquisition of SevenRooms by DoorDash, we maintain a unified hiring process—please inform your recruiter if you’ve applied to either company previously to avoid duplicate applications.

What You’ll Do

Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first valueProject Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, and table management; online ordering, POS, marketing automation, and moreAccount Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goalsTechnical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needsCollaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Who You Are

2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technologyOutstanding written and oral communication skillsDetail-oriented, strong critical thinking and problem-solving abilitiesStrong project management experienceComfortable working in a fast-paced, startup environment; highly collaborative

What We Offer

A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order and pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel FandB, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels and Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

Inc. Best Workplaces (2023, 2022, 2020)Inc. 5000 (2024, 2023, 2022)Ragan’s Platinum HR Awards Finalist (2022)Built in Best Places to Work NYC (2023, 2022, 2021, 2020)Built in Best Place to Work NYC - Midsize Companies (2023, 2022)VentureFizz Unique PTO (2022)Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice here.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Human ResourcesIndustries HospitalityReferrals increase your chances of interviewing at SevenRooms by 2xGet notified about new Human Resources Supervisor jobs in

London, England, United Kingdom .London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 19 hours agoRegional Human Resources Director (UK, Spain, Italy) - Jumeirah

London, England, United Kingdom 4 days agoHR Business Partner (London and Head Office)

London, England, United Kingdom 20 hours agoLondon, England, United Kingdom 1 week agoSr HR Regional Partner, HR Regional Partner Team

London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoHounslow, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 1 week agoWoking, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 days agoCity Of London, England, United Kingdom£60,000.00-£70,000.003 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 23 hours agoHR Business Partner - Retail - 18 month FTC

London, England, United Kingdom 4 days agoHammersmith, England, United Kingdom £80,000 - £100,000 3 weeks agoLondon, England, United Kingdom 4 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....