Onboarding Coordinator

Onboarding Coordinator | Join an Ambitious Team Driving Operational Excellence

This is a pivotal position within the Group Support team, responsible for managing the onboarding and ongoing compliance of contractors operating within highly regulated industries.

You''ll oversee the full contractor lifecycle, from initial onboarding through to contract extensions, compliance renewals and client-specific changes. Workloads can vary significantly, with some contractors onboarding months in advance while others require mobilisation at very short notice, making this a fast-paced and dynamic environment.

Success in this role comes from balancing exceptional attention to detail with commercial awareness. You''ll be expected to follow established processes while also having the confidence to question information, identify potential risks and challenge stakeholders when something doesn''t look right.

Working closely with Sales, Agency Pay, Contractors and Clients, you''ll play a key role in ensuring compliance requirements are met while delivering a positive and seamless onboarding experience.

Key Responsibilities

- Managing the end-to-end onboarding process for new contractors.

- Ensuring contractor records meet regulatory, legislative and client-specific compliance requirements.

- Processing contract change requests, including extensions and amendments.

- Supporting ongoing contractor compliance through document renewals and status updates.

- Conducting client audits and identifying compliance gaps, risks and improvement opportunities.

- Building strong working relationships with internal and external stakeholders.

- Participating in client meetings, particularly with high-volume accounts.

- Monitoring onboarding activity and prioritising workload across the team.

- Continuously reviewing and improving processes to drive efficiency and enhance the contractor experience.

- Working with systems including Bullhorn and TIFO to maintain accurate records and compliance documentation.

- Supporting automation initiatives and identifying opportunities to streamline administrative processes.

What''s in it for you?

Be Part of an Ambitious Team with Big Goals
This is a team that''s striving for excellence, with a clear aspiration of being recognised as Team of the Year. You''ll be joining a driven, tenacious group that takes pride in delivering outstanding results while supporting one another along the way.

A Varied Role with Real Business Impact
No two days are the same. You''ll work across multiple departments, build relationships throughout the business and play a key role in enhancing the customer journey. This isn''t a role where you''re siloed into one area; you''ll have visibility, influence and the opportunity to make a genuine impact.

Innovation Meets Human Connection
The team embraces new technologies and innovative ways of working, while recognising that strong relationships remain at the heart of success. You''ll use technology to improve efficiency, but you''ll also be encouraged to pick up the phone, collaborate with stakeholders and build genuine connections.

We are looking for individuals who:

- We are looking for individuals who:

- Thrive in a fast-paced, high-volume environment.

- Have exceptional attention to detail and take pride in getting things right first time.

- Are tenacious and resilient when managing competing priorities.

- Can confidently multitask and adapt to changing demands.

- Enjoy building relationships and aren''t afraid to pick up the phone to resolve issues quickly.

- Have strong interpersonal skills and can influence stakeholders at all levels.

- Are comfortable following process but confident enough to challenge when necessary.

- Enjoy problem-solving and identifying smarter ways of working.

- Have experience within compliance, onboarding, operations, customer service, contractor support or other process-driven environments.

Why Join Gattaca?

At Gattaca, you''ll be part of a business that combines ambition with purpose. You''ll work alongside talented colleagues who care deeply about delivering great outcomes for customers, candidates and each other.

We''re committed to creating an environment where people can thrive, develop and make a meaningful impact.

Interested in joining us?
As an Onboarding Coordinator, you''ll play a critical role in delivering a seamless contractor journey, ensuring compliance excellence and driving continuous improvement. If you''re looking for a varied role where your contribution genuinely matters, we''d love to hear from you. Apply today and be part of something bigger at Gattaca.

Recruitment Process

Gattaca is dedicated to helping our people to realise their full potential. We understand the value a diverse workforce brings to every workplace and in everything we do, we are committed to promoting diversity, inclusion and accessibility. We welcome applications from all backgrounds and encourage you to consider a career with Gattaca, if there is anything we can do to make our recruitment processes better for you, tell us.

Our recruitment process will include a combination of telephone, video and face to face interviews for you to showcase your talents and potential.

We offer reasonable adjustments to accommodate the needs of our applicants, such as providing interview questions in advance, offering written formats, changing interview times, structure, or settings, and arranging office visits before the interview. This list is not exhaustive, and we are open to considering any additional adjustments to support our candidates.