Onboarding Coordinator

The Onboarding Coordinator sits within the Operations Team and plays a key role in ensuring a positive onboarding experience for learners and clients. The successful candidate will support the delivery of efficient, compliant and process-driven learner onboarding activities, helping to maximise apprenticeship starts and maintain high levels of client satisfaction. This role requires excellent organisational skills, strong attention to detail and the ability to manage multiple tasks simultaneously. The Onboarding Coordinator will work closely with colleagues across Client Success, Compliance and Operations to ensure all learners are onboarded accurately and in line with current DfE Funding Rules. Key Responsibilities Coordinate and support the end-to-end learner onboarding process, ensuring all onboarding activities are completed accurately and within agreed timescales. Complete process-driven onboarding tasks, maintaining accurate learner records, documentation and system updates throughout the onboarding journey. Track and monitor upcoming apprenticeship start dates, learner volumes and onboarding progress to support the achievement of monthly start targets. Liaise with learners, employers and internal teams to ensure all onboarding requirements are completed and any issues are resolved promptly. Work collaboratively with the Client Success Team to support client queries relating to learner onboarding. Monitor work-in-progress activities and proactively follow up on ..... full job details .....