Onboarding and Implementation Specialist

Parking Matters is an award-winning parking consultancy dedicated to innovation. We are the principal contractor for the delivery and operation of the National Parking Platform (NPP).The NPP is a not-for-profit, open platform that connects multiple parking service providers to thousands of locations nationwide. Instead of requiring drivers to download multiple apps, the NPP integrates those apps so that drivers can use the app they trust at any location, making parking simple, seamless, and consistent everywhere. The NPP enables a better customer experience while delivering efficiency and value for local authorities and service providers alike.Role OverviewWe are seeking a proactive, client-focused Onboarding and Implementation Project Specialist to join our growing NPP Operations team.This role combines responsibility for onboarding and implementing new Parking Operators with the delivery of first-line client support. The successful candidate will serve as the primary point of contact throughout the onboarding journey, ensuring a smooth transition from initial requirements gathering through testing and go-live to ongoing operational support.Key ResponsibilitiesOnboarding and ImplementationOwn and manage the end-to-end onboarding process for new operators joining the NPPLead onboarding and discovery calls to gather business and technical requirements.Ensure procedures are followed and milestones achievedGenerate clear, accurate onboarding documentation and maintain ..... full job details .....