Onboarding and Delivery Executive

Are you a natural communicator who takes pride in making things happen? Airship/Toggle has an exciting Onboarding and Delivery Executive opportunity!

Location: Sheffield, S2 5QX, Hybrid, 4 days in office

Salary: -26,228 per annum

Job Type: Full Time, Permanent

About Us:

Airship/Toggle is a leading hospitality SaaS company that has been transforming how hospitality businesses deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence, where every team member takes ownership and makes a real impact.

Onboarding and Delivery Executive - The Role:

This is a varied, hands-on role at the heart of how we bring new clients to life on our platforms and how we deliver standout email and automation projects. One day you could be running a training call for a new Toggle client; the next, you are building an automated email sequence or working with an Account Manager to scope out a delivery project. You will guide clients through onboarding, design and build emails within our platforms, create training materials, and use AI tools to work smarter and deliver more.

Onboarding and Delivery Executive - Key Responsibilities:

- Guide new clients through a smooth and engaging onboarding experience from welcome call to handover

- Run onboarding training calls for Toggle, helping new users get confident on the platform quickly

- Design and build client emails within Airship, from individual campaigns to automated sequences

- Work directly with Account Managers to understand project requirements and deliver to a high standard

- Create and maintain training materials, guides, and FAQs that help clients get the most from our platforms

- Manage your workload through project tracking systems, keeping projects moving and stakeholders informed

Onboarding and Delivery Executive - You:

- Communicate with real clarity and warmth, whether on a call with a client or writing a project brief

- Take ownership of your work and follow it through without being chased

- Juggle competing priorities without losing attention to detail

- Are genuinely curious about technology and willing to embrace new tools

- Take pride in delivering work that is accurate, polished, and on time

Onboarding and Delivery Executive - Benefits:

- 33 days holiday including bank holidays, increasing with length of service

- An extra day off for your birthday

- Buy and sell holidays

- Flexible hybrid working, based at our Park Hill offices in Sheffield with 4 days in the office per week

- Vitality Health Insurance

- Company pension scheme

- Cycle to work scheme

- Electric car scheme with salary sacrifice

- 2 paid volunteering days

- Access to counselling and advice via our Employee Assistance Programme

- Free fruit, cereal, yoghurts and refreshments in the office

To submit your CV for this exciting Onboarding and Delivery Executive opportunity, click Apply today!