Onboarding Account Manager

Onboarding Account ManagerHinckley HQ - 5 Days Onsite 24,000 - 26,000 Do you thrive in a fast-paced environment where no two days are the same? We''re on the hunt for a Client Engagement and Onboarding Specialist!In this role, you''ll be the friendly first point of contact for our new clients - welcoming them onboard, guiding them through their initial setup, and making sure they get the very best out of our services from day one! Day to Day Proactively contact new clients to schedule onboarding calls and ensure a smooth startDeliver engaging walkthroughs of our consultancy systems and toolsAct as the go-to support during a client''s first 30 days, keeping accurate records of every interactionSpot disengaged users and offer tailored training to re-engage themTake ownership of any service issues, ensuring prompt and professional resolutionHost online demonstrations and webinars to showcase our consultancy solutionsHit and exceed personal KPIs while contributing to team successAlways champion exceptional client experience to boost satisfaction and retention YOU?Previous customer service experience (telephone-based preferred)A confident communicator who can adapt to different client needs and levels of technical know-howExcellent listening and problem-solving skillsAbility to work under pressure in a fast-moving environmentA proactive, adaptable mindset with a passion for client successStrong organisational skills and accountability for your own product knowledge At our ..... full job details .....