On-Call Coordinator

On-Call Coordinator – North East
Competitive Rate

Evenings and weekend work required

Working from home

(This is an on-call role only – no physical call-outs required)

About the Role:
As an On-Call Coordinator with Pin Point Health and Social Care, you’ll be the first point of contact outside of normal working hours for our care staff and clients across the North East.

Your primary responsibility will be managing incoming calls and ensuring care shifts are allocated and covered in a timely manner.

Key Tasks:

• Handling incoming calls from staff and clients during out-of-hours periods
• Allocating and coordinating shifts to ensure service continuity
• Recording and maintaining accurate details of all calls and shift changes
• Escalating any urgent issues to the relevant manager when necessary
• Providing clear communication to staff and clients in line with company standards
• Ensuring all actions taken are logged and reported to the office team

Requirements:

• Previous experience in a coordinating, scheduling, or on-call role (healthcare background desirable)
• Strong organisational and communication skills
• Ability to work independently and remain calm under pressure
• Flexible approach to working hours (including evenings and weekends)
• Access to a phone and ability to work remotely

Additional Information:

• This role is on a rolling rota basis and will include some weekend cover
• Start date: Immediate

If this sounds like the right opportunity for you, please apply with your CV via the apply button.