https://jobs.co.uk/job/ombudsman-case-worker-hays-specialist-recruitment-limited--235413af-f1ee-408f-915d-030db51748db RSS feed for Ombudsman Case Worker at Hays Specialist Recruitment Limited. en-gb Sun, 27 Sep 2026 03:53:22 GMT https://jobs.co.uk/job/ombudsman-case-worker-hays-specialist-recruitment-limited--235413af-f1ee-408f-915d-030db51748db https://jobs.co.uk/job/ombudsman-case-worker-hays-specialist-recruitment-limited--235413af-f1ee-408f-915d-030db51748db Sat, 26 Sep 2026 11:53:43 GMT Location: Birmingham | Salary: 10000-500000 Hourly | Type: Permanent | Your new company On behalf of Birmingham City Council, we are recruiting an Ombudsman Case Worker to join a busy and high-profile housing service. This is an excellent opportunity to play a key role in ensuring residents'' concerns are investigated fairly, thoroughly and in line with regulatory requirements. Working within a professional and supportive team, you will contribute to improving services, resolving complex complaints and supporting the Council''s commitment to accountability and continuous improvement. Your new role This is a full-time position working 35 hours per week with hybrid working arrangements available. As an Ombudsman Case Worker, you will manage complex housing complaints from initial receipt through to resolution, including cases progressing through the Council''s formal complaints process and matters referred to the Housing Ombudsman.You will conduct detailed investigations by reviewing case histories, analysing evidence, examining policies and procedures, and engaging with operational teams to establish facts and identify any service failures. A significant part of the role will involve assessing compensation claims arising from housing complaints, review... Permanent