Ombudsman Case Handler

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone''s life? Are you skilled in complaint handling and provide excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today! Position: Case Handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: £34,099 to £39,631 per annum Contract: Permanent Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay Closing Date: Monday 08 September at 10am. About the Organisation Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and ..... full job details .....