Office Support Executive

The Sales\Office Support Executive will support operations by managing logistics, inventory, and administrative tasks. Working closely with the Sales Director, this role involves coordinating shipments, managing stock in the UK warehouse, processing orders, maintaining shipping schedules, chasing of credits from suppliers and ensuring customers goods arrive in a timely manner. In addition the Sales\Office Support Executive will manage calls via our CRM system and ensure they are deal with by the relevant staff members in a timely manner MAJOR AREAS OF RESPONSIBILITY: Daily office sample receiving and dispatch management. The processing of Sales Orders, Stock Registers, and Delivery Notes. Logging/Triage of calls ensuring they are dealt with in a timely manner Ensure Credits are chased, logged and retrieved from suppliers. Manage/liaise with warehouse with regards to orders shipping. Willingness to learn, great interpersonal and written skills. Organisational skills of paramount importance. Must enjoy speaking with and building relationships with customers! SPECIFIC RESPONSIBILITIES OF THE JOB: 1. Develop and adhere to shipping schedules: Ensure all customer orders are processed in a timely manner, ensuring customers are informed if goods are out of stock. Chase couriers if customers orders do not arrive. Liaise with courier companies regarding any issues with collections etc. 2. Logging and Chasing of Credits from suppliers: Ensure all customer issues are logged and dealt ..... full job details .....