Office Manager

Job PurposeThe Office/Workplace Experience Manager (WEM) is the senior onsite coordinator responsible for the delivery of safe, secure, effective, and fully compliant workplace operations across our clients office. The WEM drives service excellence through the Workplace Experience Specialist team, ensuring a consistently high-quality workplace experience for colleagues, clients, and visitors.Acting as the guardian of the office environment on behalf of both our client and SPS Leadership, the WEM ensures policies, procedures, and values are embedded into daily operations, while actively promoting a positive, inclusive, and people-focused workplace culture.The WEM leads onsite Workplace Experience teams at their designated location(s), working in close alignment with stakeholders including Central Service Owners, Workplace, Real Estate, Landlords, Physical Security, Network and Information Security, Energy and Environment, and Health and Safety teams. Strong local knowledge and visible leadership are critical to maintaining safe, compliant workplaces while upholding values and service standards.Team Management and Service DeliveryDrive service excellence to ensure customers receive frictionless access to workplace services, spaces, and support through the Workplace Experience Team.Ensure Workplace Experience Specialists deliver proactive, scheduled, and reactive support consistently across all floors and offices.Lead the delivery of a high-quality Welcome Experience for ..... full job details .....