Office Manager

A well-established food manufacturing business is looking for a new Office Manager.Reporting into senior operations leadership, the Office Manager will take overall responsibility for the office, staff and the day-to-day running of office operations. You''ll lead and develop an administration team, act as the key escalation point for complex customer/order queries, and ensure smooth coordination between Customer Service, Production, Warehouse/Dispatch and Accounts. The role is hands-on and requires strong organisational control, excellent stakeholder communication, and confidence managing processes in a fast-paced manufacturing and logistics environment. Key ResponsibilitiesOffice and Team LeadershipOverall management of the administration office and daily office operations.Supervision, training, coaching, support and performance oversight of the administration team.Allocate and prioritise workloads, plan holidays, and ensure adequate administrative cover.Maintain continuity of office operations during staff absence and peak workload periods. Customer Service and Order AdministrationOversee customer service standards, including shared inbox management and query resolution.Supervise and support:Sales order processing, amendments and order administrationRoutine data entry and maintenance of customer recordsNew customer account set-upComplaint logging and associated administrationAct as the primary point of escalation for customer service and administrative queries, including ..... full job details .....