Office Manager

Your new company
-33,000 - -34,000 a year

Permanent, Full-time

This Aquatic company are currently seeking a Sales Office Manager to join their team.The Office Manager will play a crucial role in overseeing the day-to-day customer sales and service operations.Working to a high standard to coordinate the growing teams'' calls & interactions to provide customer satisfaction in a timely and professional manner.Liaising across departments with field sales, logistics, credit control and procurement teams as required.
Salary: -33,000 - -34,000 Depending on experience, plus a bonus structure after successful completion of a 3-month probation periodHours: 8.30am - 5.00pm (40 hours a week M-F), with overtime required on a rota basis across the teamShift Pattern: Monday to Friday (No weekend or bank holiday work)

Your new role
- Interacting with customers daily to build and maintain key relationships.- Manage the main sales mailbox ensuring prompt & accurate action & replies.- To organise incoming orders in various forms (via website / email / telephone / from an on-road sales team) through onto our ERP system and ensuring orders are processed accurately and in a timely manner.- Work with a small field-based sales team (4) to ensure customers receive the best possible experience and service.- Utilise the CRM package appropriately to document customer interactions.- Ensure the processes for evaluating and endorsing credits / returns policies are followed.- To help identify sales opportunities and secure additional incremental business.- Act as a first point of escalation for the sales department.What you''ll need to succeed

• Strong communication and interpersonal skills.
• Good work ethic and willingness to go the extra mile to support customers and colleagues.
• Competent in MS Excel.
• A successful candidate will assume overall responsibility for the complete customer service office function.

Would be advantageous:

• Knowledge of MS Navision or CRM software,
• Knowledge of aquatic or reptile trade

What you''ll get in return
- Free, on-Site parking

- 20 days holiday + Bank holidays

- Company Pension

- Staff Discount after a qualifying period

- Christmas Shutdown

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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