Office Manager

Office Manager – Fire & Security – Up to £50,000 Per Annum

Package Overview:

• Basic Salary: Up to £50,000 per annum (Negotiable based on experience)

• Full-Time, Permanent Position

• Location: Slough 

Company Overview – Office Manager – Fire & Security

Our client, a respected and growing provider of Fire & Security systems maintenance, is seeking a proactive Office Manager to join their team on a full-time, permanent basis. The company is known for its strong customer focus and commitment to service excellence. Due to continued growth, they are looking for a motivated individual to lead and develop their service operations.

Office Manager – Role and Responsibilities:

• Leading and managing a busy Service Desk team

• Overseeing the scheduling of engineers for planned and reactive maintenance

• Ensuring all work is delivered within SLA timeframes and to a high standard

• Handling customer escalations and ensuring timely resolutions

• Monitoring KPIs and driving continuous service improvements

• Developing strong client relationships and managing service review meetings

• Supporting the implementation and optimisation of the Uptick system

• Reporting monthly on financial performance and resource planning

• Working collaboratively with the wider business and leadership team

Office Manager – Skills and Experience Required:

• Proven experience in a Office Manager or similar operational role

• Background in the Fire & Security industry or related technical service environment preferred

• Strong leadership, communication, and problem-solving skills

• Customer-focused approach with a commitment to quality service delivery

• Experience working with service management software (e.g. Uptick)

• Ability to manage multiple priorities and a busy workload effectively

Benefits of this Office Position:

• Competitive basic salary up to £50,000 per annum (Negotiable based on experience)

• Opportunity to work with a well-established and expanding business

• Supportive and collaborative working environment

• Pension scheme

• Training and professional development opportunities

Please send in your CV to be considered for this exciting opportunity.