Office Manager

Office Manager

An amazing opportunity has arisen within my client based in the Private Healthcare Sector.

Office Manager:

30 Hours per week permanent basis with potential to extend to 37.5 hours 

About our team: We are an independent psychology practice delivering specialist assessment and support to adults, children and their families. We offer a range of services including therapeutic interventions, programmes of training, medico legal work and support to families. We have a number of staff and associates including admin, social work and psychologists specialsing in both children and adults.

Responsibilities:

• Overseeing the day to day running of a busy private practice helping to deliver our objectives
• Overseeing compliance with practice policies and procedures for all clinical and non-clinical staff and associates
• Ensuring compliance with all contracts and service level agreements within the practice
• Directly managing a team of 6 admin staff
• Managing admin staff rotas including sickness and absences
• Managing admin staff performance, appraisal and development
• Handling compliments and complaints from clients and service-users
• Organising and chairing regular team meetings, setting and reviewing team agendas Identifying, implementing and updating policies and procedures according to changes in practice policy, good practice guidelines and legislation.
• Maintaining admin and clinical offices with regards equipment and resources required Assist, support and collaborate with our Safeguarding Lead assuming shared responsibility for safeguarding practices policies and procedures
• Maintaining mandatory training records for all staff and associates Information Governance lead with awareness of GDPR and Data Protection
• Work collaboratively with our finance administrator to ensure effective management of invoices and payments.
• Experience with setting up and managing Marketing campaigns 

 As a high quality and growing private practice you will have come from a background that provides you with a solid experience of leadership and managing staff teams. This role will require you to have excellent communication and interpersonal skills. The ability to work in a fast paced environment, respond quickly to changing demands and having the skills to prioritise effectively is essential. We are a busy practice and are looking for someone who is a creative problem solver and who is keen to use their own initiative to find solutions and develop smart systems and processes. Possess a very good attention to detail.

What we Offer:

• We are open to discussing flexible working arrangements
• We can offer a combination of home and remote working arrangements
• Company Nest Pension
• 25 days annual leave (calculated pro-rata)

Essential Criteria:

• At least 2 years experience in a similar Office Management role.
• Experience of organising small scale events for trainers
• Excellent IT skills and keenness to learn and use our own IT platforms
• Experience of using Client Relation Management systems (CRM)

Desirable Criteria:

• Have access to a car
• Experience in a healthcare environmen:

NB* "No candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you".