OFFICE MANAGER

My Client based in Redhill, is seeking a Cleaning company Office Manager. Main Responsibilities - Operation and administration of the Business Management System with absolute attention to detail.- Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to Service Master, post and emails.- Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.- Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.-Ensure teams are dispatched promptly at X am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.-Record and balance customer payments each afternoon and prepare and deliver banking as required.- Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.- GDPR - security of customer and staff data to be paramount and IT security procedures to be followed.- Filing to be completed weekly or quicker.- Ensure laundry is processed promptly.- Stock and maintain all necessary equipment, products, and supplies.- Abide by Health and Safety regulations at all times and maintain our Health and Safety records as required. ALSO Customer Management to include: Scheduling the ..... full job details .....