Office Manager- Biggin Hill

Join Our Client''s Team as an Office Manager! Location: Westerham, KentContract Type: Permanent - Fully office basedSalary: £34,000 - £38,000 (depending on experience)Our client, a leading eCommerce retailer specialising in access equipment and home and garden products, is looking for a passionate Office Manager to join their dynamic team! Key Responsibilities:Manage the day-to-day running of the Westerham officeLead, support and develop the UK customer service and office teamCoordinate with outsourced customer service colleagues in the Philippines and team members in the NetherlandsAllocate workloads and monitor team performance and Conduct regular performance reviews and team meetingsRecruit, onboard and train new office and customer service staffManage staff attendance, holidays and general personnel administrationEstablish and maintain appropriate office procedures and working practicesEnsure customer enquiries, complaints, returns and escalated issues are handled promptly and professionallyDevelop and monitor customer service standards and KPIs and Identify opportunities to improve efficiency and customer satisfactionMaintain office supplies, equipment and facilitiesLiaise with suppliers, contractors and service providers and Review office-related costs and invoicesMaintain accurate business records and ensure filing systems are kept up to dateSupport senior management with reports, projects and general administrationCoordinate with warehouse, finance, logistics and ..... full job details .....