Office and Customer Experience Administrator

We are seeking a full time, experienced and proactive Office and Customer Experience Administrator. In this dual-role, you will be pivotal in maintaining our day-to-day office operations while upholding our exceptional service standards and reputation. The ideal candidate blends great organisational skills with an authentic passion for delivering a first-class customer journey. This HQ office-based role is located at the company''s main site in Verwood, Dorset. The company is well established within the marine, military and vehicle power solutions sector, since 1994, continuing to grow year on year. Core Responsibilities Main Reception Duties: Serving as the first point of contact for incoming calls and visitors. Warranty Claims Processing: Handling documentation, tracking technical or commercial warranty claims throughout and ensuring customers are regularly updated through process. General Office Support: Assisting the wider team with administrative multi-tasking to keep the busy office running smoothly whilst complying to ISO 9001:2015. Workflows: Manage daily administrative tasks including data entry, filing, processing and contribute to our well organised, welcoming office environment. Key Requirements Experience: At least 5 years. Attributes: A positive, motivated, and "can-do" attitude with a willingness to learn and jump in where needed. A natural drive to exceed customer expectations. Skills: Able to act as the primary point of contact for clients, managing ..... full job details .....