Office Administrator

Office Administrator Permanent Monday - Friday 8am - 5.30pm / 1 in 3 weekends Stoke on Trent £28,000 - £32,000 We are working with a fast-paced, customer-focused business operating on a global scale, who are looking to appoint an organised and proactive Office Administration professional to join their team. This is a varied and hands-on role, ideal for someone who thrives in a busy office environment and enjoys being at the centre of operations, supporting both customers and internal teams.Key Responsibilities As the first point of contact for customers, you will play a key role in delivering a high standard of service across multiple channels including phone, email, face-to-face and messaging platforms. You will support day-to-day office operations, ensuring processes run smoothly and efficiently.Act as the first point of contact for customer enquiries (phone, email, in person and messaging platforms)Manage and respond to customer queries promptly and professionallySupport general office administration and day-to-day operationsInput and maintain accurate data across internal systemsGenerate documentation and maintain organised recordsAssist with account management and customer communicationsSupport sales activity, including following up on leads and processing ordersProduce quotations and assist with sales order processingHandle invoicing, including pro forma documentationProvide administrative support across freight forwarding and export processesManage emails, scanning, ..... full job details .....