Office Administrator

QWM Group is going through an exciting period of growth and development, and we’re looking for motivated individuals to join us on this journey. We specialise in Drainage, Industrial Services, Tankering, and Emergency Callouts, with our headquarters in Ossett, West Yorkshire, and additional depots in Sutton-in-Ashfield (Nottinghamshire) and Leeds. As a growing company with big ambitions, we want people who are committed, adaptable, and ready to make a real impact in a fast-paced environment. This role is a fantastic opportunity to become a key part of our office team, supporting both customer service and administration, and playing a vital role in the smooth running of our operations. We are looking for a friendly, professional, and organised individual with experience in an office environment (preferably in transport, drainage, or scheduling). Most importantly, you’ll be customer-focused, adaptable, and willing to grow with us.

Key Responsibilities

Dealing with inbound and outbound enquiries via telephone and email

Providing excellent customer service to both internal and external stakeholders

Planning and scheduling jobs through our CRM system

Raising quotations and processing invoices

General administrative support including filing, scanning, photocopying, and post allocation

Producing reports and updating office systems

Assisting the Health and Safety Manager with admin tasks and occasional equipment collection for site operatives

Supporting colleagues across departments with ad-hoc duties as required

Qualities and Attributes

Excellent communication skills, both verbal and written

Strong planning, organisational and IT skills (Microsoft Office essential; CRM/Big Change experience desirable)

Confident telephone manner with a customer-first approach

Able to work independently and as part of a team

Personable, professional, and committed to maintaining the company’s reputation

Willingness to learn new skills in line with company growth

Requirements

Minimum 1 year in Customer Service/Admin role (required)

Experience in Planning or Scheduling (required)

Full UK Driving Licence (required)

What We Offer

Competitive salary

Health Cash Plan scheme with Simplyhealth

Salary sacrifice pension scheme (5% Employee / 3% Employer)

Free on-site parking

Health and wellbeing programme

Company events

Training and development opportunities

A supportive team environment where your ideas and contributions are valued

If you’re looking to be part of a forward-thinking, growing company with exciting opportunities ahead, we’d love to hear from you. Apply today and start your journey with QWM ..... full job details .....