Office Administrator

Office Administrator - Customer Care and ComplianceNorthamptonshire (Office-Based)The OpportunityA growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.You''ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.Key ResponsibilitiesGeneral AdministrationProvide day-to-day administrative support to the office and management teamAnswer incoming calls and respond to emails in a professional and timely mannerMaintain accurate records, filing systems and internal databasesAssist with scheduling appointments, meetings and site visitsProcess invoices, timesheets and general documentationCustomer CareAct as the first point of contact for customer enquiries and issuesLog and manage customer care requests, ensuring timely resolutionLiaise with engineers, site teams and subcontractors to resolve queriesProvide clear and regular updates to customersMaintain a high level of customer satisfaction at all timesRegistrations and ComplianceRegister newly completed installations with manufacturers within required timeframesEnsure all warranty documentation is completed accurately and ..... full job details .....