Office Administrator (CECS)

£12.75 per hour Monday-Friday, 9am-5pmTemporary - ongoingLocations: LisburnWe are recruiting a CECS Administrator to support the Regional Community Equipment and Continence Service (CECS). This is a key administrative role providing a single point of contact for clients across HSCNI, helping to ensure the effective delivery of equipment and continence services in the community.The RoleYou will work as part of a busy, dedicated team handling enquiries, processing orders, and coordinating deliveries and collections of community equipment and continence products. The role involves regular liaison with healthcare professionals, suppliers, drivers, and members of the public, ensuring a high standard of customer service at all times.Key ResponsibilitiesAct as first point of contact for clients via telephone, counter service and ring-back systemInput and maintain accurate requisitions and records across electronic systemsSchedule and coordinate equipment and continence product deliveries and collectionsLiaise with Occupational Therapists, District Nursing teams and other professionalsPrepare collection paperwork and arrange returns of equipment for creditInvestigate and resolve customer queries and service issuesMaintain waiting lists and support stock control activitiesProvide general administrative support to supervisors and managementEssential CriteriaApplicants must meet the following requirements:ExperienceMinimum of 12 months'' relevant experience in a customer service, ..... full job details .....