Office Administrator and Customer Service Specialist

Role OverviewThe Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently.Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams.Key ResponsibilitiesCustomer Experience and Guest ServicesProvide a high-quality, concierge-style service to colleagues and visitorsSupport reception and welcome teams as requiredManage visitor access, including badge handling and security procedures such as tailgating preventionWork closely with the Workplace Experience Manager on access control, safety, and contractor coordinationMaintain strong knowledge of the building, services, and local areaMeetings and Event SupportCoordinate meeting room and event bookings, including catering and setup requirementsPrepare rooms and provide on-the-day support for meetings and eventsAssist with room layouts, visitor coordination, issue resolution, and post-event feedbackSupport hospitality services and refreshment provisionFloor Management and Workspace OwnershipCarry out regular checks of meeting rooms, office floors, and ..... full job details .....