Office Administrator / Administrative Assistant

Job Title: Office Administrator / Administrative Assistant

Location:

Crawley, Surrey 

Hours:

Full-time (Monday–Friday)

Salary:

Competitive, dependent on experience

About the Company

We are a fast growing B2B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business.

Role Overview

The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands-on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team.

You will be responsible for administrative duties, internal coordination, and supporting client-facing processes.

Key Responsibilities

Administration & Office Support

• Answering and directing phone calls professionally

• Maintaining accurate records and internal systems

• Filing, document management, and data entry

• Diary management and scheduling

Client & Case Support

• Assisting with onboarding new clients

• Preparing standard documents and correspondence

• Updating client records and case progress notes

• Liaising with third parties (e.g. clients, partners, service providers)

Finance & General Support

• Raising invoices and tracking payments

• Supporting directors with ad-hoc administrative tasks

• Ensuring internal processes are followed and documented

Skills & Experience Required

Essential

• Strong organisational and time-management skills

• Excellent written and verbal communication

• High attention to detail and accuracy

• Confident using Microsoft Office 

• Ability to manage multiple tasks and prioritise workload

• Professional, reliable, and discreet

Desirable (but not essential)

• Previous administrative or office-based experience

• Experience in professional services, legal, finance, or similar environments

• Basic knowledge of invoicing or accounting systems

Personal Attributes

• Proactive and self-motivated

• Trustworthy and confidential

• Willing to learn and take ownership

• Friendly, professional, and approachable

What We Offer

• Competitive salary

• Supportive working environment

• Opportunity to grow with the business