Office Administrator

Office Administrator Salary: £28,000 - £32,000 per annumLocation: Stoke on TrentJob Type: Full-Time Permanent Hours: 8am - 5:30pm There will be some weekend work at times but this would be paid separately at 1.5 x Are you an organised, customer-focused administrator who thrives in a busy office environment? We''re looking for an enthusiastic Office Administration Support professional to join our growing team. This is a varied role where no two days are the same. You''ll be the first point of contact for customers across the UK and internationally, providing excellent service while supporting our sales, administration and export operations. If you''re proactive, enjoy multitasking and take pride in delivering exceptional customer service, we''d love to hear from you. The Role As a key member of our office team, you''ll play an important role in ensuring the smooth day-to-day running of the business. You''ll support customers, process orders, prepare documentation and work closely with colleagues across several departments. Key Responsibilities Be the first point of contact for customers by telephone, email, WhatsApp and in person. Respond promptly and professionally to customer enquiries. Process customer orders and maintain accurate records. Prepare quotations and sales documentation. Marketing Generate export and freight documentation. Raise pro-forma invoices and support the invoicing process. Manage customer accounts and maintain excellent relationships. Produce reports ..... full job details .....